Template
This template fits customer service roles handling calls, email and chat for a product or service business.
Customer Service Representative
[Company name], [City, Province]
[Full-time / Part-time], [schedule]
About us
[Company name] [one or two sentences on what you do, who your customers are and how big the team is].
What you'll do
- Answer customer calls, emails and chats about [products or services].
- Resolve issues with orders, billing, delivery or accounts.
- Process orders, returns, exchanges and refunds according to policy.
- Record every interaction in [CRM or helpdesk tool].
- Escalate complex issues and follow up until they're resolved.
- Learn our products well enough to recommend the right option.
- Meet service targets for response time and customer satisfaction.
What you bring
- Customer service experience is an asset. We train on our products and tools.
- Clear, friendly communication by phone and in writing.
- Patience and problem-solving with frustrated customers.
- Comfortable switching between several computer systems.
- Availability for [shifts, evenings or weekends].
- French is an asset [if you serve French-speaking customers].
Pay and benefits
[$X.XX to $Y.YY] per hour, plus [benefits, shift premium, work-from-home option].
How to apply
Send your resume to [email or application link]. [Add the Ontario disclosures from the builder below if you have 25 or more employees.]
Customer service representative pay by province
Hourly wages Job Bank reports for other customer and information services representatives (NOC 64409). Use the median as a starting point for an experienced hire and the low end for entry level.
| Province or territory | Low | Median | High |
|---|---|---|---|
| Ontario | $17.60* | $21.50 | $33.17 |
| British Columbia | $17.85 | $23.35 | $33.65 |
| Alberta | $15.50 | $22.00 | $33.33 |
| Saskatchewan | $15.35 | $23.00 | $35.00 |
| Manitoba | $16.00 | $19.00 | $29.67 |
| Quebec | $16.10 | $24.10 | $34.61 |
| New Brunswick | $15.65 | $21.44 | $31.50 |
| Nova Scotia | $16.50 | $18.53 | $25.96 |
| Newfoundland and Labrador | $16.00 | $23.08 | $34.00 |
| Canada | $16.00 | $22.00 | $33.14 |
Ontario by region
| Region | Low | Median | High |
|---|---|---|---|
| Ottawa | $17.60* | $23.33 | $36.67 |
| Kingston–Pembroke | $17.60* | $19.41 | $27.40 |
| Muskoka–Kawarthas | $17.60* | $21.22 | $25.00 |
| Toronto | $17.60* | $21.54 | $32.95 |
| Kitchener–Waterloo–Barrie | $17.60* | $21.00 | $33.52 |
| Hamilton–Niagara Peninsula | $17.60* | $21.49 | $35.10 |
| London | $17.60* | $21.00 | $33.00 |
| Windsor–Sarnia | $17.60* | $19.00 | $31.00 |
| Stratford–Bruce Peninsula | $17.60* | $21.50 | $33.17 |
| Northeast | $17.60* | $21.50 | $33.17 |
| Northwest | $17.60* | $22.50 | $35.00 |
Source: Job Bank wages for NOC 64409, Other customer and information services representatives, reference period 2023-2024, revised November 19, 2025. * Below Ontario's current general minimum wage of $17.95 per hour (since October 1, 2026). You must pay at least the minimum wage.
Turn it into an Ontario job posting
If you have 25 or more employees, publicly advertised postings in Ontario must include pay, say whether the job is an existing vacancy, and disclose AI screening. Fill this in and copy the result.
With fewer than 25 employees these rules don't apply to you yet, but following them makes your posting more competitive and keeps you ready when you grow.
Ontario rules checkHiring a customer service representative in Ontario: what comes next
The posting is step one. These are the obligations most small businesses run into between the offer and the first few weeks.
- Follow up with everyone you interviewEmployers with 25+ employees must tell interviewed applicants whether the job has been filled within 45 days of their last interview, and keep postings and records for three years.
- Put the offer in a written employment contractA written contract isn't mandatory in Ontario, but without one your termination costs are set by the courts rather than by you. The termination clause is the part to get right.
- Register with WSIB if your industry requires itMost Ontario employers must register within 10 days of hiring their first worker. A few industries are exempt, so check before the start date.
- Collect payroll documentsGet the employee's SIN within three days of their start date, plus federal and Ontario TD1 forms for tax withholding.
- Hand over the Employment Standards posterGive new employees the current "Employment Standards in Ontario" poster within 30 days of their start date.
- Complete health and safety awareness trainingEvery worker needs basic health and safety awareness training as soon as practicable after starting.
- Train staff who serve the public on accessible customer serviceOntario's accessibility rules require this training for employees who deal with customers, as soon as practicable after they start.
- Have written harassment and violence policiesRequired once you regularly have six or more workers, and reviewed every year.
Hiring a customer service representative?
Our HR team prepares the employment contract, onboarding documents and policies for Ontario employers, with a flat monthly price and no long-term contract.
Questions employers ask
What does a customer service representative do?
A customer service representative answers customer questions, solves problems, processes orders and returns, and records each interaction.
How much does a customer service representative make in Ontario?
Job Bank reports $17.60 (low), $21.50 (median) and $33.17 (high) per hour for other customer and information services representatives in Ontario, and a median of $21.54 in the Toronto region (reference period 2023-2024, revised November 19, 2025). Ontario's general minimum wage is $17.95 per hour as of October 1, 2026. Pay at least the minimum wage, even where Job Bank's low figure is lower.
What is the NOC code for a customer service representative?
The National Occupational Classification code for this role is NOC 64409, Other customer and information services representatives (TEER 4). Use the code that matches the actual duties.
Do I have to include pay in an Ontario job posting?
Yes, if you have 25 or more employees. Since January 1, 2026, publicly advertised postings must include the expected pay or a range no wider than $50,000. They must also say whether the posting is for an existing vacancy and disclose if AI is used to screen, assess or select applicants, and they can't require Canadian work experience.
Can a customer service job be fully remote in Ontario?
Yes. Ontario employment standards apply to remote employees working in Ontario the same way they do in an office. State the work location clearly in the posting.
Last updated October 2026. Sources:
- Job Bank wages, NOC 64409
- Ontario minimum wage
- Your guide to the Employment Standards Act (Ontario)
- National Occupational Classification
This page is general information for employers, not legal advice. Rules change, so check the official sources before you post.