Main duties
People in this unit group perform some or all of the following duties.
Customer services representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications
Contact centre agents
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts
Customer service representatives in insurance, telecommunication, utility and similar companies
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services
Information services representatives
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries
Employment requirements
- Completion of secondary school is usually required
- Completion of some college or other post-secondary programs may be required
- Clerical or sales experience may be required
Job titles in NOC 64409
64 job titles are classified in this unit group. Titles with a job description template on this site are linked.
- accounts information clerk
- adjustment clerk
- automobile dealerships service representative
- automotive repair technical advisor
- bill complaints investigator
- bus information clerk
- bus schedule information clerk
- bus service information clerk
- business office service representative - telecommunications
- call centre agent - customer service
- client service clerk
- compensation agent
- complaints adjuster
- complaints clerk - customer service
- complaints clerk - telephone system
- complaints specialist - customer service
- contact centre agent - customer service
- counter enquiries clerk
- courtesy desk clerk
- customer information service clerk - insurance
- customer information service representative - retail
- customer relations clerk
- customer satisfaction representative
- customer service adviser
- customer service agent
- customer service assistant
- customer service clerk
- customer service monitor - telephone system
- customer service operator - telephone system
- customer service representative - call centre
Show all 64 job titles
- customer service representative - insurance
- department store information clerk
- enquiries clerk
- express and freight information clerk
- hospital information clerk
- hotel information clerk - contact centre
- inbound customer service representative - contact centre
- information clerk - customer service
- kiosk information clerk
- lost claims clerk
- lost or damaged goods claim clerk
- lost-and-found clerk
- lost-and-found desk clerk
- maintenance service clerk
- merchandise exchange clerk
- order clerk - customer services
- order desk agent
- outbound customer service representative - contact centre
- price information clerk
- public relations clerk
- road transport terminal attendant
- route supply and return clerk
- service adviser
- service advisor - auto repair
- service consultant - auto repair
- service writer - auto repair
- supply and return clerk
- telephone enquiries clerk
- tourism information officer
- tourism information technician
- tourist booth attendant
- tourist information clerk
- tourist information office attendant
- tourist information officer
Wages for NOC 64409 by province
Hourly wages from Job Bank for other customer and information services representatives.
| Province or territory | Low | Median | High |
|---|---|---|---|
| Ontario | $17.60 | $21.50 | $33.17 |
| British Columbia | $17.85 | $23.35 | $33.65 |
| Alberta | $15.50 | $22.00 | $33.33 |
| Saskatchewan | $15.35 | $23.00 | $35.00 |
| Manitoba | $16.00 | $19.00 | $29.67 |
| Quebec | $16.10 | $24.10 | $34.61 |
| New Brunswick | $15.65 | $21.44 | $31.50 |
| Nova Scotia | $16.50 | $18.53 | $25.96 |
| Newfoundland and Labrador | $16.00 | $23.08 | $34.00 |
| Canada | $16.00 | $22.00 | $33.14 |
Ontario by region
| Region | Low | Median | High |
|---|---|---|---|
| Ottawa | $17.60 | $23.33 | $36.67 |
| Kingston–Pembroke | $17.60 | $19.41 | $27.40 |
| Muskoka–Kawarthas | $17.60 | $21.22 | $25.00 |
| Toronto | $17.60 | $21.54 | $32.95 |
| Kitchener–Waterloo–Barrie | $17.60 | $21.00 | $33.52 |
| Hamilton–Niagara Peninsula | $17.60 | $21.49 | $35.10 |
| London | $17.60 | $21.00 | $33.00 |
| Windsor–Sarnia | $17.60 | $19.00 | $31.00 |
| Stratford–Bruce Peninsula | $17.60 | $21.50 | $33.17 |
| Northeast | $17.60 | $21.50 | $33.17 |
| Northwest | $17.60 | $22.50 | $35.00 |
Source: Job Bank wages, reference period 2023-2024, revised November 19, 2025. Some Ontario figures are below the current general minimum wage of $17.95 per hour (since October 1, 2026); employers must pay at least the minimum wage.
Career progression and other notes
Progression to supervisory positions is possible with experience.
Similar occupations classified elsewhere
These occupations look related but belong to a different NOC unit group.
- Airline ticket and service agents: NOC 64312, Airline ticket and service agents
- Customer and information services supervisors: NOC 62023, Customer and information services supervisors
- Customer services representatives - financial institutions: NOC 64400, Customer services representatives - financial institutions
- Receptionists: NOC 14101, Receptionists
- Retail salespersons and visual merchandisers: NOC 64100, Retail salespersons and visual merchandisers
- Ticket and information clerk (except airline): NOC 64313, Ground and water transport ticket agents, cargo service representatives and related clerks
Hiring for this occupation in Ontario?
Start from a ready-to-copy template: Customer service representative job description. Ontario employers with 25 or more employees must include pay, vacancy status and any AI screening in public job postings. Our HR team can prepare the contract, onboarding and policies for the hire.
Questions about NOC 64409
What is NOC 64409?
NOC 64409 is Other customer and information services representatives, a unit group in the 2021 National Occupational Classification (NOC 2021 Version 1.0). It belongs to the broad category sales and service occupations and to TEER 4.
What TEER is NOC 64409?
NOC 64409 is TEER 4. TEER 4 generally means: high school diploma, or several weeks of on-the-job training.
What job titles are in NOC 64409?
The unit group includes 64 job titles, for example accounts information clerk, bus information clerk, complaints clerk - customer service, contact centre agent - customer service, courtesy desk clerk, customer service representative - call centre.
How much do other customer and information services representatives earn in Canada?
Job Bank reports a national median of $22.00 per hour for other customer and information services representatives, and $21.50 in Ontario. The highest provincial median is in Quebec at $24.10 (reference period 2023-2024).
Which occupations are similar to NOC 64409?
Related occupations classified in other unit groups include airline ticket and service agents (NOC 64312); customer and information services supervisors (NOC 62023); customer services representatives - financial institutions (NOC 64400).
Last updated October 2026. Sources:
- National Occupational Classification (NOC) 2021 Version 1.0, Statistics Canada and Employment and Social Development Canada
- Job Bank wages
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